Strategic Priorities
Maximize Effectiveness
DESIRED OUTCOMES
- Our partners regard us as responsive, supportive, and reliable with exceptional expertise, service, processes, practices, and support.
- Our collective effectiveness is expanded by strengthening relationships with partners through shared purpose, engagement, trust, respect, outcomes, and accountability
- Our team is able to do more, better, and with greater effectiveness through improved internal operations.
HOW WE WILL DO IT
- Implement measures that will result in superb value-added customer service.
- Develop and strengthen key relationships through systematic in-person outreach and supporting materials.
- Identify and address the biggest roadblocks for our team in meeting the needs of partners and optimizing job effectiveness.
- Incorporate clear and comprehensive communication that allows us to effectively tell our story.
Invest In Our Team
DESIRED OUTCOMES
- Our team is equipped to be successful in this fast-paced, rapidly changing environment and is known to be among the best in the sector.
- Our staff feels welcomed, engaged, supported, and respected.
HOW WE WILL DO IT
- Create a culture that values and shares knowledge to foster organizational resilience.
- Offer ongoing professional development opportunities that support individual ability to grow and contribute.
- Offer ongoing training opportunities that support individual ability to grow and contribute.
- Act systematically and with measurable outcomes to retain top talent by establishing a diverse, welcoming, high-performance organization.
Expand Opportunity
DESIRED OUTCOMES
- Strengthen the financial position of Evernorth.
- Secure new approaches and new resources to respond to the unique needs of low-income residents in northern New England, both urban and rural.
HOW WE WILL DO IT
- Set 5-year equity and debt fundraising targets and identify the external assistance and internal capacity needed to achieve it.
- Provide a robust array of financial and technical services that our partners need.
- Expand relationships with potential banking, business, and philanthropic partners to increase flexible funding to assist partners.
- Engage in key federal and state policy initiatives which benefit affordable housing production and operations and lead to better outcomes for the Evernorth portfolio and its residents.
- Maintain support for, and engagement with, the affordable housing coalitions in all three states.
Advance Equitable Healthy Planet Solutions
DESIRED OUTCOMES
- In our spheres of influence we will minimize environmental impact, maximize decarbonization, improve energy efficiency, and promote equitable solutions for low- income residents.
HOW WE WILL DO IT
- Define and set decarbonization and energy efficiency targets for Evernorth’s work.
- Maximize opportunity with new federal funding for decarbonization and support developers in efforts to decarbonize.
- Advocate with federal and state partners for sufficient resources to achieve decarbonization goals and impact on operating costs.
- Engage in state and federal policy that reduces greenhouse gasses, increases climate resilience, and advances energy justice.
- Develop a shared language for Evernorth regarding climate change and energy justice.